A helping hand.
Questions about the app, a purchase, or a shared house display? Contact Jason Purton, the operator of Festive AR.
You can also write directly to mail@jasonpurton.com.au.
Tell us what happened.
Include your device model, operating system, app version, and the steps that led to the issue. If relevant, include the error message and an approximate time.
Never send passwords, verification codes, API keys, full payment-card details, or unnecessary photos of people or private homes. Redact personal information from screenshots.
Report a house listing or privacy concern.
If a house image or location was shared without permission, email us with the listing name or reference and a short explanation. You do not need to publish more personal information to report it.
Report a concernPurchases and restoring access.
Tell us which store you used and what went wrong. Do not send card information. Store purchases, subscriptions, refunds, and cancellations are managed through the relevant Apple or Google account.
Account and data requests.
Use the account deletion page to request removal of your account or selected information. Read our privacy policy for details about data handling.